Retail Solutions
Bridge Digital and Physical Retail
Unify your omnichannel retail experience. Kori guides customers online, checks in-store inventory in real time, tracks click-and-collect orders, and engages loyalty members — all from a single AI agent.
BOPIS Adoption
+34% increase
Loyalty Engagement
2x higher
Inventory Queries
Answered instantly
Omnichannel Inventory Checking
One of the biggest friction points in retail is the gap between what customers see online and what is actually available in their local store. Kori connects directly to your point-of-sale and inventory management systems via real-time API, so when a customer asks 'Is the navy blue size medium jacket in stock at the Midtown location?', they get an accurate answer in seconds — not 'please call the store.'
Accurate real-time inventory answers reduce wasted trips, build customer trust, and meaningfully increase in-store foot traffic driven by online discovery. Retailers using conversational inventory assistance report a 34% improvement in BOPIS (Buy Online, Pick Up In-Store) adoption within the first quarter of deployment.
- Real-time product availability lookup across all store locations.
- Location-aware responses based on the customer's ZIP code or saved address.
- Directions and store hours served alongside inventory confirmations.
- Automatic fallback to nearby stores if the preferred location is out of stock.
Click-and-Collect & BOPIS Tracking
BOPIS has become one of the fastest-growing fulfillment channels in retail — but it also generates a disproportionate volume of support contacts when customers are unsure whether their order is ready. Kori automates the entire post-purchase BOPIS communication flow, from order confirmation through ready-for-pickup notification and collection instructions.
Customers can ask Kori to check their BOPIS order status conversationally at any time without needing to navigate to a separate order tracking page or call a store. This reduces inbound support contacts related to order status by up to 60% while improving the in-store pickup experience.
Dynamic Promotions and Loyalty
Your loyalty program is only as powerful as customers' awareness of it. Kori integrates with your loyalty platform to surface personalized rewards information conversationally — telling customers exactly how many points they have, what they can redeem them for, and when their points are about to expire.
Beyond points lookup, Kori can announce personalized flash sales and member-exclusive offers based on a customer's purchase history and tier level, creating a hyper-relevant promotional experience that feels curated rather than broadcast. Retailers see loyalty app engagement rates double when Kori surfaces relevant incentives at the moment of consideration.
- Real-time loyalty point balance and tier status via API.
- Personalized promotion delivery based on purchase history and member segment.
- Conversational discount application and offer redemption guidance.
- Proactive expiry reminders to drive engagement and repeat visits.
In-Store Associate Enablement
Kori is not only for customer-facing use. Retail associates can use an internal Kori deployment to instantly look up product information, check stock across locations, and pull up customer purchase history before approaching a shopper on the floor — giving every associate the knowledge of your best product expert.
Frequently Asked Questions
- Can Kori check real-time in-store inventory?
- Yes. Kori connects to your point-of-sale and inventory management system via REST API to retrieve real-time stock levels at any location. When a customer asks about product availability, Kori queries the live inventory data and provides an accurate answer — including alternative nearby stores if the preferred location is out of stock.
- How does Kori support BOPIS (Buy Online, Pick Up In-Store)?
- Kori automates the full BOPIS communication flow: order confirmation, preparation status updates, ready-for-pickup notifications, and collection instructions. Customers can check their BOPIS order status conversationally at any time, reducing inbound 'is my order ready?' support contacts by up to 60%.
- Can Kori integrate with our loyalty program?
- Yes. Kori connects to your loyalty platform via API to read point balances, tier statuses, and available rewards in real time. It can surface personalized offers, remind customers of expiring points, and guide them through redemption — turning passive loyalty members into actively engaged shoppers.
- Does Kori work for both online and in-store retail experiences?
- Kori is designed for omnichannel retail by default. It deploys as a website widget for digital shoppers, and can also be configured as an internal tool for in-store associates. Customer data and inventory context are shared across both deployments so every interaction — digital or physical — feels consistent.
- Can Kori handle high traffic during seasonal sales events?
- Yes. Kori runs on cloud-native, auto-scaling infrastructure. During Black Friday, holiday sales, or flash events, Kori automatically scales to handle traffic spikes without performance degradation. There are no per-conversation throughput limits on Business and Enterprise plans.
Next step
Elevate your retail experience today.
Seamlessly connect your physical stores to your digital audience with a single AI agent.