Travel Solutions
Frictionless Travel Booking & Support
Enhance every stage of the traveler's journey. Kori provides instant itinerary management, multilingual support across 50+ languages, and real-time travel updates — eliminating hold times and delivering the kind of support experience that earns loyalty.
Booking Modifications
Fully automated
Languages Supported
50+ native fluency
Average Wait Time
0 seconds
Real-Time Itinerary Management
Travel plans change — flights get cancelled, meeting schedules shift, and weather disrupts the best-laid itineraries. Kori enables travelers to modify bookings, cancel reservations, request upgrades, and add ancillary services entirely through a conversational interface, without waiting on hold with a call center or navigating a multi-step online portal.
Every modification Kori handles is executed against your booking management system API in real time, so availability is always accurate and changes are reflected immediately in the traveler's confirmation email and app. For complex itineraries involving multiple legs, hotels, and rental cars, Kori coordinates changes across all components and confirms the updated itinerary in a single response.
- Date and destination changes for flights, hotels, and car rentals.
- Instant retrieval and resend of booking confirmations and digital boarding passes.
- Upgrade requests and ancillary add-on management (seat selection, baggage, meals).
- Refund initiation and travel credit issuance within defined policy parameters.
Multilingual Global Support
Travelers are global by definition, but most travel support infrastructure is built for one language. Kori converses fluently in more than 50 languages — not through translation layers that degrade response quality, but through native multilingual AI reasoning that preserves nuance and cultural context.
When an international traveler contacts support in Japanese, Portuguese, or Arabic, they receive the same quality of assistance as an English speaker — not a translated template response. For travel brands serving diverse international markets, this capability alone can dramatically improve satisfaction scores and reduce escalations from non-English speaking customers who previously had no effective support channel.
- 50+ languages supported with native fluency, not machine translation.
- Automatic language detection — travelers write in their language, Kori responds in kind.
- Culturally appropriate tone and formatting adapted per locale.
- Consistent policy application and accuracy across all language interactions.
Proactive Travel Notifications & Advisories
The most stressful travel moments are the ones travelers feel unprepared for: an unexpected gate change, a 90-minute delay, a weather advisory at the destination. Kori proactively communicates disruptions before travelers need to ask, pushing real-time alerts to the chat channel the traveler is already using.
When a flight is delayed, Kori automatically notifies affected passengers, provides the updated departure time, explains rebooking options if the delay is significant, and offers to initiate a rebooking workflow on the spot — turning a potential frustration into a demonstration of proactive service.
Loyalty Program & Ancillary Revenue
Travel loyalty programs are high-value engagement tools that are often underutilized because travelers don't know what they have or how to use it. Kori integrates with your frequent flyer or guest loyalty platform to surface points balances, tier status, and reward redemption options conversationally at exactly the right moments in the booking and check-in flow.
Beyond loyalty, Kori identifies natural upsell opportunities — offering a room upgrade when one becomes available, suggesting travel insurance at checkout, or recommending an airport lounge pass during check-in — creating incremental revenue from interactions that would otherwise be purely transactional.
Frequently Asked Questions
- Can travelers modify or cancel bookings through Kori?
- Yes. Kori connects to your booking management system via API and can process flight date changes, hotel modifications, rental car updates, and cancellations conversationally in real time. The traveler describes what they need in plain language, Kori checks availability and policy, executes the change, and sends an updated confirmation — all within the same chat conversation.
- How many languages does Kori support for travel customers?
- Kori supports 50+ languages with native fluency, including English, Spanish, French, German, Japanese, Mandarin, Portuguese, Arabic, Italian, Dutch, and many more. Language detection is automatic — travelers simply write in their preferred language and Kori responds in the same language, without any manual configuration required.
- Can Kori send proactive flight delay and gate change notifications?
- Yes. Kori integrates with flight data APIs and your operational disruption management systems to detect delays, gate changes, and cancellations as they happen. Affected travelers are automatically notified through the chat channel they are already using, along with rebooking options when the disruption is significant enough to warrant them.
- Does Kori work for airlines, hotels, and online travel agencies (OTAs)?
- Kori is designed to be customizable for any travel vertical. Airlines use it for flight management and loyalty; hotels use it for pre-arrival communication, check-in automation, and concierge requests; OTAs use it for multi-supplier booking management. The knowledge base, API integrations, and conversational scope are all configured for your specific product.
- Can Kori process refunds automatically?
- Yes, within the parameters of your refund policy. Kori validates the cancellation request against your policy rules — checking eligibility, fare class, timing, and any applicable fees — and processes the refund automatically when all conditions are met. Requests that fall outside automated policy rules are flagged and routed to a human agent with the full context attached.
Next step
Transform your travel customer experience.
Deliver stellar, round-the-clock support in 50+ languages with Kori — zero hold times, fully automated.