Technology Solutions
Advanced Technical Support Agents
Empower your technical teams and developer customers. Let Kori handle API documentation navigation, complex troubleshooting, and real-time incident communications with AI-driven precision — freeing your engineers to focus on building.
L1 Ticket Deflection
Up to 75%
Incident Response
Instant communications
Developer Productivity
Hours saved per sprint
Developer & API Support
Modern API documentation is sprawling, inconsistently structured, and often outdated. Developers waste hours searching through reference docs, StackOverflow threads, and GitHub issues to answer questions that a well-trained AI agent could answer in seconds. Kori acts as an embedded technical assistant that knows your entire documentation corpus — from authentication flows to webhook payload schemas — and delivers precise answers with code examples.
When a developer asks 'How do I handle rate limit errors from the /events endpoint in Python?', Kori doesn't send them to a documentation page. It answers the question with the correct retry logic, includes a working code snippet, and links to the relevant changelog if the behavior changed in a recent release.
- Instant endpoint documentation, parameter definitions, and payload schema lookups.
- Context-aware code snippets generated in Python, JavaScript, Go, Ruby, Java, and more.
- Authentication flow walkthroughs for OAuth 2.0, API keys, and JWT.
- Rate limit and quota troubleshooting with actionable remediation steps.
Complex Multi-Step Diagnostics
Not all technical problems are resolved with a single answer. Complex integration issues require structured, guided troubleshooting — collecting environment details, checking configuration values, and narrowing down root causes through a logical sequence of steps. Kori handles this through configurable diagnostic decision trees that can walk users through multi-step resolution processes autonomously.
When Kori reaches the boundary of what it can resolve without direct system access, it collects all relevant diagnostic information — error codes, environment details, logs — and attaches it to the escalated ticket. The Tier-2 engineer receiving the ticket has everything they need without asking the developer to repeat the investigation.
- Guided diagnostic trees for common integration failure patterns.
- Automated log and error code collection before escalation.
- Environment and configuration validation checklists.
- Structured escalation with full diagnostic context pre-attached to tickets.
System Status & Incident Response
During service degradations and outages, your support volume can spike by 10x in minutes. The majority of these contacts are customers asking the same question: 'Is something wrong on your end?' Kori addresses this by pulling live data from your status page API and proactively communicating current system health to any user who asks — or who raises a support issue that matches a known active incident.
When an incident is declared, Kori automatically switches to incident-mode responses, acknowledging the issue, communicating the current status and estimated resolution time, and directing customers to your incident updates page. This dramatically reduces the flood of duplicate support tickets and frees your engineering team to focus on the actual remediation.
Developer Portal & Documentation Embedding
Kori deploys directly inside your developer portal as a widget, in-page chat component, or API endpoint. Developers interact with Kori without leaving their workflow, getting answers inline alongside the documentation they are reading. For teams building developer tools or platforms, this creates a step-change improvement in developer experience scores (DX).
- Embeds as a widget in any developer portal or documentation site.
- Headless API mode for custom UI integrations.
- Scoped knowledge base per product, API version, or user tier.
- Usage analytics to identify the most common developer pain points.
Frequently Asked Questions
- Can Kori explain our API documentation to developers?
- Yes. Kori is trained on your full documentation corpus — including API reference docs, integration guides, changelog entries, and code examples. When a developer asks about a specific endpoint, authentication flow, or error code, Kori retrieves the relevant content and synthesizes a direct answer with a working code snippet, rather than linking to a documentation page and leaving the developer to search.
- How does Kori handle system outage communications?
- Kori integrates with your status page API to pull real-time service health data. When an incident is active, Kori automatically responds to any related support query with the current incident status, affected systems, and a link to live updates — instead of creating a new support ticket. This prevents duplicate tickets from flooding your queue during high-impact incidents.
- What programming languages does Kori support for code samples?
- Kori can generate and explain code samples in Python, JavaScript/TypeScript, Go, Ruby, Java, PHP, Rust, and C#. The language is inferred from the conversation context — if a developer mentions they are using Python, all subsequent code examples will be in Python unless they specify otherwise.
- Can Kori integrate with our existing developer portal?
- Yes. Kori embeds in any developer portal or documentation site as a JavaScript widget, requiring only a single script tag to deploy. For fully custom UI requirements, Kori also exposes a headless REST API so you can build your own chat interface while Kori handles the AI reasoning, documentation retrieval, and response generation.
- How does Kori handle complex multi-step technical troubleshooting?
- Kori uses configurable diagnostic decision trees to guide users through structured troubleshooting sequences. It collects environment details, validates configuration values, and tests hypotheses step by step. When a resolution cannot be reached automatically, Kori packages the full diagnostic context — error codes, configuration details, logs — and attaches it to the escalated ticket so the receiving engineer can start from a complete picture.
Next step
Upgrade your technical support infrastructure.
Deploy Kori to give your developers and technical customers the instant, accurate support they expect.